Privacy Policy
Effective Date: June 15, 2026
Synester Auto Lab ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at synesterautolab.com or utilize our mobile automotive detailing, protection, and customization services throughout Southwest Florida. By accessing our website or engaging our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information you voluntarily provide when requesting a quote, scheduling an appointment, purchasing services, or communicating with us. This may include:
- ◆Personal & Contact Information: Name, email address, phone number, and service address.
- ◆Vehicle Information: Make, model, year, color, condition, license plate, and VIN when needed for service records or warranties.
- ◆Appointment & Service Details: Requested services, notes, appointment preferences, and service history.
- ◆Payment Information: Payment status, invoice details, and transaction identifiers. Card numbers are processed by secure third-party processors and are not stored by Synester Auto Lab.
- ◆SMS Consent: When you provide your phone number and check the SMS consent box on our forms, we record your consent to receive text messages from Synester Auto Lab.
- ◆Website & Device Data: IP address, browser type, pages viewed, and approximate location collected automatically through cookies and similar technologies.
2. How We Use Your Information
- ◆Schedule appointments and dispatch mobile services.
- ◆Send confirmations, reminders, arrival updates, and follow-ups via email and SMS text message.
- ◆Record vehicle condition and service history for consistent results.
- ◆Process payments, issue invoices, and maintain business records.
- ◆Send promotional messages and service updates where you have given consent. You can opt out at any time by replying STOP.
- ◆Improve our processes and understand how visitors interact with our site.
- ◆Comply with applicable legal obligations.
3. SMS & Text Message Communications
By providing your phone number and checking the SMS consent box on any Synester Auto Lab form, you expressly consent to receive text messages from Synester Auto Lab at the number provided. We operate two categories of SMS communication:
NON-MARKETING / TRANSACTIONAL
- ◆Appointment confirmations and reminders
- ◆Service updates and arrival notifications
- ◆Follow-up messages and review requests
- ◆Booking confirmations and service completion notices
MARKETING / PROMOTIONAL
- ◆Special offers and seasonal promotions
- ◆New service announcements
- ◆Referral program updates and rewards
Message frequency: Varies based on your activity and the services you have requested.
Rates: Message and data rates may apply depending on your carrier plan.
Opt-out: Reply STOP at any time to unsubscribe from all SMS messages. You will receive one confirmation message and then no further texts.
Help: Reply HELP for assistance or contact us at info@synesterautolab.com or (239) 932-2603.
Consent is not a condition of purchase. You may use our services without consenting to receive marketing text messages.
No sharing: We do not sell, share, rent, or disclose your phone number or SMS consent information to third parties for their own marketing purposes.
4. Data Sharing
We do not sell your personal information. We share it only as needed to operate our business — with payment processors, scheduling tools, CRM platforms, analytics providers, and professional advisors, and when required by law. We do not purchase leads, sell leads, or participate in any lead reselling or affiliate lead programs.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
Our website uses cookies, Google Analytics, Google Tag Manager, Meta Pixel, and GoHighLevel tracking to understand how visitors interact with our site and to improve our marketing. You can control cookies through your browser settings. Blocking cookies may affect some site functionality.
7. Third-Party Links
Our website may contain links to external sites including Google, Facebook, Instagram, TikTok, and Yelp. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
8. Your Rights
You may have rights to access, correct, or delete your personal information, and to opt out of marketing communications including SMS. To make a request, contact us directly and include "Privacy Request" in your message.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy at any time. When we do, we will revise the Effective Date above. Continued use of our website or services after changes constitutes acceptance of the updated policy.